Shipping Policy

Shipping Policy
At San Global Inc, we believe in providing a seamless shopping experience that goes beyond great products — it’s about how those products arrive at your door. This Shipping Policy outlines how we handle, ship, and deliver your orders with care.

Our Shipping Philosophy
We understand that your home deserves the best, and we aim to provide quality products in the most efficient and sustainable way possible.

To minimize unnecessary warehousing, excessive stock, and carbon footprint, many of our items are shipped directly from our trusted manufacturing partners and fulfillment centers worldwide. This direct-to-you method allows us to:

• Deliver high-quality, thoughtfully designed products

• Offer fair pricing without inflated retail costs

• Minimize waste and promote a more conscious supply chain

Thank you for joining us on this smarter and more sustainable way of shopping.

1. Processing Time & Shipping Fee

Each order from San Global Inc is handled with great care.

Order Processing Time:
Please allow 2–4 business days for processing, quality checks, and packaging before shipment.

Peak Seasons (Holidays / Year-End):
During busy periods, processing times may extend up to 5 business days.

Shipping Fee:
We offer a flat $5.99 shipping fee for all orders, no matter where they are being shipped.

2. Estimated Delivery Times

As San Global Inc ships globally, delivery times will vary based on location.

Please note that delivery times are estimates and are not guaranteed.

We appreciate your patience as we work to deliver high-quality products with careful consideration for timing.

3. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Please keep in mind:

• It may take 1–3 business days for tracking updates to appear after the label is created.

• If tracking information doesn’t update immediately, rest assured, your package is still in transit.

4. Customs, Duties & Taxes

For international shipments, we send orders DDU (Delivered Duty Unpaid). This means:

• Any applicable customs fees, duties, or taxes imposed by your country are the responsibility of the customer.

• San Global Inc is not liable for delays caused by customs procedures.

Customs fees are not common for household products but can vary depending on your country’s regulations.

5. Order Modifications & Cancellations

We process orders quickly to ensure prompt delivery.

If you need to modify your shipping address or cancel your order, please contact us at service@fllocve.com within 12 hours of placing your order.

Once an order enters the processing stage, changes or cancellations cannot be made.

6. Lost or Damaged Packages

Your satisfaction is our top priority.

Damaged Items:
If your package arrives damaged, please send us a photo within 72 hours of receiving the package, and we will arrange a free replacement.

Lost in Transit:
If the carrier confirms your package is lost, we will send a replacement at no extra cost to you.

Thank you for choosing San Global Inc! We're here to ensure your shopping experience is seamless and enjoyable.